Shipping policy
Effective Date: March 1st 2026
At Ecopious, we are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains how we handle order processing, shipping, and delivery.
Order Processing
All orders are processed within 1 to 3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
If there is an unexpected delay in processing your order, we will notify you by email as soon as possible.
Shipping Times
Delivery times vary depending on your location and the shipping method selected at checkout. The timeframes below are estimates only and are not guaranteed.
Domestic Shipping
Estimated delivery time is 5 to 10 business days after dispatch.
International Shipping
Estimated delivery time is 10 to 20 business days after dispatch.
Please note that delivery times may be affected by carrier delays, customs processing, peak seasons, or other factors beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order, shipping destination, and selected shipping method.
Free shipping may be offered on qualifying orders as indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
Customs, Duties, and Taxes
For international shipments, Ecopious is not responsible for customs duties, taxes, or additional fees imposed by your country. These charges are the responsibility of the customer and may vary depending on local regulations.
Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact us at support@ecopious.com and we will assist you in locating your package.
Ecopious is not liable for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our reasonable control.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete at checkout. Ecopious is not responsible for orders delivered to incorrect or outdated addresses provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.
Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us at: support@ecopious.com