Refund policy

At Ecopious, we want you to feel confident about your purchase. Please review our return and refund policy carefully before placing an order.

Returns

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it

Unworn or unused

With tags

In its original packaging

Accompanied by the receipt or proof of purchase

To start a return, please contact us at support@ecopious.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can contact us at support@ecopious.com for any return-related questions.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and resolve it.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized products

• Personal care goods such as beauty products

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to return the original item. Once the return is accepted, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.

Items must meet the standard return conditions:

• Unworn or unused

• With tags

• In original packaging

• With proof of purchase

Refunds

We will notify you once we have received and inspected your return. We will inform you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@ecopious.com