FAQs
Custom and personalised orders
We are happy to accept personalised or custom orders. But you will need to order the custom mug and tell us what you want.
If you purchase one of the mugs already listed the order will be automatically processed and we will not be able to customize it.
For Coffee Mugs: https://www.etsy.com/listing/618664868/
For Travel Mugs: https://www.etsy.com/listing/661863243/
Sizing details
All sizing information is available on the product page.
We current sell 11oz (standard) and 15oz (Grande) size coffee mugs.
Care instructions
All mugs are Microwave and Top Shelf Dishwasher Safe
Gift wrapping and packaging
Unfortunately we are not able to offer gift wrapping or custom packaging.
Personal Gift Notes
Unfortunately we are not able to offer personal notes with our mugs. Sorry, we wish we could, but we can't.
Need To Change Delivery Address
If you have placed an order and need to change the delivery address, please contact us ASAP.
We will do our best, to try to accommodate the change, but if your order has already been processed and assigned to our fulfilment partners, then unfortunately we are not always able to make the change.
Please double check your address when you place the order to avoid this from becoming a problem.
Custom and personalised orders
Processing Time:
It takes approx 3 to 5 days (usually less) for the Sublimation Printing.
Mugs are then packed ready to ship:
Estimated Shipping Times
North America: 1-2 weeks
Europe: 3-5 weeks
Australia, New Zealand and Oceania: 3-5 weeks
Asia Pacific: 3-5 weeks
Latin America and the Caribbean: 3-5 weeks
North Africa and the Middle East: 3-5 weeks
We do our best to get your orders out asap. But please understand times can vary and we cannot control UPS or USPS Shipping times.
Broken or Incorrect Mugs
If you receive a broken mug (or the incorrect design) Please contact us through your etsy account asap with a photo of the broken mug.
We are happy to replace any mug that arrives Broken, or misprinted or if we sent the wrong mug.
You just need to let us know.
HOLIDAY SHIPPING TIMES
To ensure you receive your gifts before Christmas, please make sure all orders are placed before the deadlines below:
CHRISTMAS
United States Orders: December 4th
International Orders: November 20th
NEW YEARS:
United States Orders: December 4th
International Orders: November 20th
We are happy to accept personalised or custom orders. But you will need to order the custom mug and tell us what you want.
If you purchase one of the mugs already listed the order will be automatically processed and we will not be able to customize it.
For Coffee Mugs: https://www.etsy.com/listing/618664868/
For Travel Mugs: https://www.etsy.com/listing/661863243/
Sizing details
All sizing information is available on the product page.
We current sell 11oz (standard) and 15oz (Grande) size coffee mugs.
Care instructions
All mugs are Microwave and Top Shelf Dishwasher Safe
Gift wrapping and packaging
Unfortunately we are not able to offer gift wrapping or custom packaging.
Personal Gift Notes
Unfortunately we are not able to offer personal notes with our mugs. Sorry, we wish we could, but we can't.
Need To Change Delivery Address
If you have placed an order and need to change the delivery address, please contact us ASAP.
We will do our best, to try to accommodate the change, but if your order has already been processed and assigned to our fulfilment partners, then unfortunately we are not always able to make the change.
Please double check your address when you place the order to avoid this from becoming a problem.
Custom and personalised orders
Processing Time:
It takes approx 3 to 5 days (usually less) for the Sublimation Printing.
Mugs are then packed ready to ship:
Estimated Shipping Times
North America: 1-2 weeks
Europe: 3-5 weeks
Australia, New Zealand and Oceania: 3-5 weeks
Asia Pacific: 3-5 weeks
Latin America and the Caribbean: 3-5 weeks
North Africa and the Middle East: 3-5 weeks
We do our best to get your orders out asap. But please understand times can vary and we cannot control UPS or USPS Shipping times.
Broken or Incorrect Mugs
If you receive a broken mug (or the incorrect design) Please contact us through your etsy account asap with a photo of the broken mug.
We are happy to replace any mug that arrives Broken, or misprinted or if we sent the wrong mug.
You just need to let us know.
HOLIDAY SHIPPING TIMES
To ensure you receive your gifts before Christmas, please make sure all orders are placed before the deadlines below:
CHRISTMAS
United States Orders: December 4th
International Orders: November 20th
NEW YEARS:
United States Orders: December 4th
International Orders: November 20th